Synonyms

——This article helps you understand what Synonyms do, and how to configure synonym groups to improve knowledge recall accuracy.

Entry: Resource › Knowledge › Synonyms.

Figure 1: Synonyms

Synonyms Overview

• Use case: Customers use different terms for the same product—for example, "fridge," "refrigerator," and "icebox"—which can reduce knowledge retrieval accuracy.
• Purpose: Group terms with the same meaning so that the bot treats them as equivalent when interpreting questions, improving retrieval accuracy.

How to Use Synonyms

• Synonym list

Synonyms are managed in groups. Each group contains equivalent terms and can be created, edited, or deleted.

• Creating a synonym group

1. Create a synonym group.
2. Enter a set of mutually synonymous words.
3. Once saved, the bot treats these words as equivalent when understanding customer questions.

• Usage tips

• Organize the different names customers commonly use (industry jargon, abbreviations, colloquialisms) into synonym groups.
• Once a synonym is matched, knowledge that could not previously be recalled can now be recalled correctly.