Tags

——This article helps you understand what Tags do, plus tag group management, AI auto-tagging, and tagging knowledge.

Entry: Resource › Knowledge › Tags.

Figure 1: Tags

Tags Overview

• Use case: Categorize and manage a growing knowledge collection to improve retrieval accuracy.
• Purpose: Apply categories and tags to knowledge for more precise retrieval and easier management. AI can also apply tags automatically.

How to Use Tags

• Tag group list

Tags are organized into tag groups. You can create, edit, and delete tag groups.

• Creating a tag group

1. Click Create Tag Group and enter a name.
2. Add one or more tags to the group.
3. Save the group to make its tags available for knowledge items.

• AI auto-tagging

When enabled, the system automatically applies the corresponding tags to qualifying knowledge according to the rules, saving manual item-by-item labeling. The list page shows the execution status of auto-tagging.

• Tagging knowledge

You can manually select tags on knowledge items in the Knowledge bases; combined with AI auto-tagging, this greatly improves tagging efficiency.