Workflow

——This article helps you understand what Workflow do, and how to create a Flow and associate it with a bot.

Entry: Resource › Workflow.

Figure 1: Workflow

Workflow Overview

• Use case: A business process has fixed steps in a defined order, such as activating a card or dispatching a repair request, and the bot must follow those steps.
• Purpose: Arrange a fixed sequence of steps as a reusable capability. When the relevant scenario is triggered, the bot follows the Flow to ensure consistent execution.

How to Use Workflow

• Page Structure

• My Workflow: the list of Workflow you have created.
• Template Marketplace: Flow templates you can reference or reuse.

List columns include: flow name, status, flow trigger prompt, associated bot, applicable customer group, creator, creation time, and operations.

• Create a Flow

1. Click "Create" and fill in the flow name.
2. Set the flow trigger prompt—describe the conditions under which this Flow is triggered.
3. Orchestrate the flow steps, and optionally set the applicable customer group.
4. Save as a draft, then publish once confirmed.

• Association with the Bot

A Flow can be associated with specific bots and customer groups. When the bot meets the trigger condition, it enters the Flow and handles it step by step.