MCP Servers

——This article helps you understand what MCP does, and how to add, create, manage tools, debug, and choose between MCP and Actions.

Entry: Resource › Tools › MCP.

Figure 1: MCP

MCP Overview

• Use case: The bot needs to connect to an entire external business system to fetch data and perform operations, such as an order service or a logistics service.
• Purpose: Connect external tools and services through MCP so the bot can fetch data and perform business operations.

How to Use MCP

• Add an MCP Service

In the empty state, two options are provided:

• Add MCP: Manually fill in the MCP service details to connect.
• AI-Generate MCP: Use AI to help generate the MCP configuration.

• Create an MCP Service

1. Click "Add MCP" and fill in connection details such as the service name and address.
2. The system runs a connectivity check and categorizes any errors in its prompts.
3. Save once the check passes.

• Service Details and Tool Management

Open the MCP service details to view and manage the list of tools under that service and enable the ones you need.

• Debugging

MCP tools can be debugged: enter parameters to make a trial call, and bind the tool to the bot only after confirming the response is correct.

• Import

You can import an existing MCP service configuration for quick connection.

MCP or Actions

Tools are available as MCP services or Actions. Choose the option that matches your organization's existing integration method:

• Your organization already provides an MCP service → Use MCP to connect directly to the tools offered by that service.
• Your organization provides API endpoints → Use Actions to integrate the endpoints individually. See Actions.