Overall Introduction to Online Monitoring
# Overall Introduction to Online Monitoring
——Help you control agent work globally at any time
# Role of Online Monitoring
Online Monitoring is composed of two modules: "Monitoring Overview" and "Chat Monitoring", helping admins learn about agent reception pressure and chat alarm.
# Main Functions of Online Monitoring
# ● Monitoring Overview
Display detailed indicators of chat links and agent reception effect, and help admins understand the reception pressure in real time to coordinate agent resources and adjust reception setting.
# ● Chat Monitoring
Display alarm and reason in chat links, help admins better judge whether to intervene in chat and grasp chat alarm on the day.
Last Updated: 1/15/2024, 2:50:04 PM
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