Overall Introduction to Online Monitoring

——Help you control agent work globally at any time

Role of Online Monitoring

Online Monitoring is composed of two modules: "Monitoring Overview" and "Chat Monitoring", helping admins learn about agent reception pressure and chat alarm.

Main Functions of Online Monitoring

● Monitoring Overview

Display detailed indicators of chat links and agent reception effect, and help admins understand the reception pressure in real time to coordinate agent resources and adjust reception setting.

Figure 1: Monitoring Overview

● Chat Monitoring

Display alarm and reason in chat links, help admins better judge whether to intervene in chat and grasp chat alarm on the day.

Figure 2: Online Monitoring