Audio Management Guide

——Learn how enterprises upload and manage audio through this article

Role of Audio Management

Conduct unified management of enterprise audio. After uploading, audio files can be quoted in different modules, such as skill group queue prompt tone, IVR node prompt tone, etc.

Main Functions of Audio Management

• Support uploading custom audio
• Support viewing all system audio and custom audio under the enterprise

How to Use Audio Management

● Upload custom audio

Click【Upload Audio】in the upper right corner of the list (Figure 1) to upload audio in the pop-up window (Figure 2).

Figure 1: Audio List

Figure 2: Upload Audio Pop-up Window

Related article(s)

Call Skill Group Module Guide

IVR Flow Guide