Walmart Integration Guide

——Learn the specific steps to integrate Walmart services with Sobot Agent Workbench through this article;

Preparation

● A Sobot system administrator account.
● A Lazada account owner credentials.

Authorize Lazada Application

● Start Integration

Find the Lazada application in Channel Center——Channel Management, then click "Start Integration".

Figure 1: Lazada

● Select Region

Choose the Lazada sales region: Singapore,Thailand,Malaysia,Philippines,Vietnam,indonesia.

Figure 2: Select Region

● Authorization

● Authorized application

Go to the Lazada Service Market to purchase services.

Figure 3: Authorization 01

Select store location, log in and authorize

Figure 4: Authorization 02

Log in to your Sobot super administrator account to authorize. Note: When logging in with a super administrator account for authorization, the original super administrator account will be logged out.

Figure 5: Authorization 03

Figure 6: Authorization 04

Figure 7: Authorization 05

● Authorization Successful

After completing the authorization, return to the Sobot system, and the Lazada application list will display the authorized data.

Figure 8: Enter Credentials

Channel Configuration

● Remove Site

Removal will deactivate configurations and stop new message reception.

Figure 9: Channel Site List

Adapting Online Sessions for Lazada

● Custom Fields

Map channel fields to Custom Fields in Channel Center\Custom Fields. This enables data synchronization for business rules, e.g., routing customers to appropriate skill groups based on channel info.

Figure 10: Custom Fields

● Order Component

When opening a Lazada-originated ticket in Agent Workbench, the sidebar automatically displays order details: total amount, items, etc.

Figure 11: Order Component