Instagram Integration Guide

——Learn about the specific steps of Instagram channel integration through this article

Preparation

1. Sign up and create Instagram (opens new window) professional account

2. Create Facebook (opens new window) public homepage and associate with Instagram professional account

3. Sign up Sobot system

Create an Instagram professional account

1. Sign up and log in Instagram (opens new window)

2. Switch Instagram account to professional account

Figure 1: Sign up Instagram

3. Log in Instagram App, go to 【Settings】>【Privacy】>【Messages】, and enable Allow Using Messages function in [Bound Tools]

Figure 2: Enable Allow Using Messages function

Bind Facebook public homepage

1. Sign up and log in Facebook (opens new window)

2. Create Facebook public homepage (skip if you have created)

3. Bind the Instagram professional account created in step 2 to Facebook public homepage

Figure 3: Bind Facebook public homepage

Authorize to bind Sobot agent system

1. Log in Sobot system

2. Add Instagram channels in agent system according to the following guidance

Figure 4: Bind Sobot agent system

3. Complete account authorization binding according to the following guidance (Note: the selected Instagram account needs to be bound to Facebook public homepage in advance)

Figure 5: Complete account authorization binding

Note

1. According to Meta, after 24 hours from the last message sent by a visitor, agent cannot reply or initiate a chat with the customer.

2. Only Instagram professional accounts are supported and need to be accessed indirectly through a Facebook account, so you need to have a Facebook account and bind to this Instagram account in your Facebook homepage-Settings.