WeChat User Identification Description
# WeChat User Identification Description
——Learn how to identify the same users as the same person in WeChat channel through this article
# Application Scenarios of this Article
● You plan to dock with multiple native channels of WeChat official account or WeChat mini program.
● You expect that the same users in the above channels can be identified as the same person.
# What you can learn from this article
● What preparations you need to do.
● How to realize WeChat user identification.
● How to implement the effect of WeChat user identification.
# Restrictions
# ● How to bind WeChat open platform
Click to register with the WeChat Open Platform (opens new window). For the registration method (opens new window), refer to the Instructions for Registering the Open Platform. If you already have registered with WeChat open platform, please ignore this step.
Log in to the WeChat open platform, click the Admin Center, and bind the WeChat official accounts or WeChat mini programs to the same open platform.
# ● Provide the WeChat mini program unionid
When docking with WeChat mini program, you need to obtain the unionid of WeChat mini program and pass the parameter to the【unionid】field through the API (opens new window). If you only dock with the WeChat official account, parameter passing is not required.
We provide AES256 encryption method to ensure your information security, and you can use the function after it is enabled.
# How to implement
Newly-registered enterprises : after you make the above preparations, WeChat user identification can be implemented.
Previously registered enterprises (Enterprises having docked native WeChat official accounts and WeChat mini programs as of April 6, 2023): after you make the above preparations, the WeChat user identification can be implemented only after the switch is turned on in the admin console. As shown in the figure:
Note: after it is turned on, the saved visitors or customers will be identified as new visitors when they access again. The agent cannot view the previous customer information and business records during reception. If the same user accesses different channels at the same time, only one chat will be generated. The platform will not create multiple chats.
# Implementation effect
After the preparation, the following effects will be implemented:
# ● Customer Information
After the same user accesses on different WeChat official accounts or WeChat mini programs, the customer information in the agent workbench is displayed as the information of the same person.
# ● Business Record
During reception, agent can view the records of the same user's inquiries in different WeChat official accounts or WeChat mini programs.
