Multilingual Content Management Guide
# Multilingual Content Management Guide
—— Set placeholders and associate them with various language contents, which can be applied to field names, greetings, and other scenarios. After the settings are completed, placeholders in the text can be automatically replaced according to the customer's language to improve communication efficiency.
# Preparations
1. Confirm how many languages you want to configure.
2. Prepare an account with "Admin Center - Account Management - Enterprise Account" permissions.
# Version Description
Only Professional and higher versions are supported.
# Confirm the Language Used
The system will default to selecting "English" for you. You can also select the language you need in "Admin Center - Account Management - Enterprise Account - Supported Multi-language". If you cannot find what you need here, contact your agent manager.
# Add New Multilingual Content
Click "+New" in the "Admin Center - Public Settings - Multilingual Content Management" to create new multilingual content.
# ● Placeholder Description
We will automatically generate placeholders based on the title content you enter. For example, if your title is "address", the placeholder will be "{dc_address}". After the placeholder is generated, it will not change when you edit the title later.
# ● Supported Languages
The languages available for selection here are consistent with those you selected in "Admin Center - Account Management - Enterprise Account - Supported Multi-language".
# ● Variable Usage Description
For example, in the case of a ticket email reply, you configured "Hello, your ticket no. #TICKET_CODE# has been processed. Please confirm." The message that the customer actually receives is "Hello, your ticket no. 20250115000003 has been processed. Please confirm."
The "#TICKET_CODE#" here is a variable, and it will display specific content based on the actual ticket when applied.
Due to the lack of uniformity in the variable rules across various products in the system, the representation of variables varies. The currently supported variables are as follows:
| Product | Variable | Description | Note |
|---|---|---|---|
| Ticket Center | TICKET_TITLE | Ticket Title | |
| Ticket Center | TICKET_CODE | Ticket No. | |
| Ticket Center | DEAL_USER_NAME | Receiving agent name | |
| Ticket Center | DEAL_USER_NICK | Receiving agent nickname | |
| Ticket Center | DEAL_GROUP_NAME | Receiving Agent Group | |
| Ticket Center | REPLYER_NICK | Respondent nickname | |
| Ticket Center | REPLYER_NAME | Respondent name |
# ● Functions where Variables can be Applied
| Product | Function | Description | Note |
|---|---|---|---|
| Ticket Center | Ticket Channel Setting - Email - Email Template Setting - Reply Email Template | Email subject and body | |
| Ticket Center | Ticket flow setting | Sending email to customer in execution action |
# Status of Multilingual Content
Normal: If you have set corresponding text content for all selected languages, this multi-language will display "normal". To be improved: If at least one of the languages you selected does not have corresponding text content set, this multi-language will display "to be improved".
