Overall Introduction to One-round Question Management Module

——Learn how to use the One-round Question Management we offer you and its scenarios through this article

Role of One-round Question Management

We would like you to know about the scenarios and roles of the One-round Question Management function first:

● One-round Question Management is basic Q&A corpus of bot, for building a Q&A knowledge system.

● When customer inquires bot, all Q&A business questions are built in the One-round Question Management.

● Support multiple match modes to meet your actual business needs.

How to Use One-round Question Management

You will find a description of the role and effect of each function point below:

● Restrictions

One-round Question Management changes with bot you select in admin console.

Figure 1: Chatbot Admin Console Page

● How to Use One-round Question Management

Step 1: Create categories.

Figure 2: One-round Question Management Page

Step 2: Click【Add Question】to add questions one by one or select【Import Question】to import questions in bulk.

Step 3: One-round Question Management Page

● Add Question Introduction

1. You can select the match type of the question, but intelligent match is commonly used. For details, please refer to the Description of One-round Knowledge Base Match Rules.

2. It's required to select category, add standardized questions and answers (Q&As), and the answers support rich text format. Similar questions and associated questions are not required. If you want to know the creation specifications of standardized questions, similar questions and standardized answers, you can refer to the Description of Knowledge Base Operation Management Specifications and Skills.

3. For associated questions, you can select one-round questions or multi-round questions in the knowledge base. The visitor side effect is as follows:

Figure 4: Visitor Side Test Page

● Introduction to Bulk Question Import

1. You can download the import template, sort the questions into the import format, and import them into the knowledge base through【Upload File】.

2. How to import a similar question: configure the standardized question to be consistent with the similar question answer of the standardized question. The first question will be automatically processed as a standardized question, and other questions will be processed as similar questions. Note that if you do not want to combine the questions into similar questions, you should differentiate the answers of different standardized questions.

3. Limit of imported questions: support a single import of less than 1,000 questions.

4. Limit of format of imported questions: The imported answer supports rich text format, but the image shall be converted into url format as direct import of the image is not supported.

● Other Functions

1. Question List supports search by standardized questions, similar questions and answers.

2. Bulk Operation supports enabling, disabling, copying, transfer, deleting, setting valid date and cancelling association.

3. Support sorting by update time and creation time.

4. Support filtering by creation time, update time, valid time, invalid time, association status, enabling status, match mode, creator and latest operator.

Related article(s)

Description of One-round Knowledge Base Match Rules

Description of Knowledge Base Operation Management Specifications and Skills