Bot Info Setting Guide

——Learn how to use the Bot Info Setting we offer you and its scenarios through this article

Role of Bot Info Setting

We would like you to know about the scenarios and roles of the Bot Info Configuration function first:

● Basic information of bot you configure will be displayed at visitor side

● You can receive chat questions of customer using greeting base

How to Use Bot Info Setting

You will find a description of the role and effect of each function point below:

● Restrictions

Bot Setting changes with bot you select in admin console.

Figure 1: Chatbot Admin Console Page

● Basic Info

1. Bot nickname: support replacing chatbot nickname, with display effect at visitor side.

Figure 2: PC Channel Visitor Side Page

2. Avatar: support replacing chatbot avatar at visitor side, with display effect.

Figure 3: PC Channel Visitor Side Page

● Deployment Params

1. robotid: distinguish bots to be called when deploying multiple bots. E.g., desktop deployment link: https://****.sobot.com/chat/pc/v2/index.html?sysnum=xxxxxxxx&robotid={x}.

2. robot_alias: a customized chatbot alias. It is used to differentiate bots to be called when deploying multiple bots. It is temporarily used for APP docking.

● Greeting Base Setting

Questions and answers in the greeting base are provided by Sobot, not supporting custom modification.

1. Basic greeting base: After turning on, when a customer sends a message beyond the scope of the knowledge base questions, the chatbot will reply with an answer from the greeting base.

2. Internet greeting base: After turning on, when a customer sends a message beyond the scope of the knowledge base questions, the chatbot will reply with a more personalized answer from the Internet greeting base.

● Associated Question Guidance Text

3. When a message sent by customer hits knowledge base associated question, chatbot will reply with associated question guidance text set below, and display associated question.

Figure 4: PC Channel Visitor Side Page