Google Play Integration Instructions

——Learn the specific steps for integrating Google Play services with the Sobot customer service workstation through this article;

Preparations

● An account with wisdom teeth system administrator privileges.
● A Google Play developer account, and your app has been successfully published on Google Play.
● You have already purchased the value-added product from the app store (before purchasing, you can only add one app for free).

Authorize Google Play App

● Start Integration

In the App Center - App Store - App Integration, find the Google Play app, click Start Integration, and enter the information submission page.

Figure 1: Google Play

Figure 2: Information Submission

● Create a service account

Log in to Google Cloud (opens new window), and find the service account.

Figure 4: Service Account Menu

Click "Create Service Account", set the name, purpose, etc., click "Create and Continue" to proceed to the next step.

Figure 5: Create a service account

Figure 6: Setting Name Usage

Assign the Viewer role, and click Complete.

Figure 7: Viewer

Go into the account you just created.

Figure 8: Account

Create a new key and save the key file.

Figure 9: Create Key

● Get Application Information

Log in to Google Play Console (opens new window), go to the home page, select the APP you want to connect, find the app name and app package name, and enter them into the system.

Figure 3: Application Information

● Invite Users

At the service account, copy the email address that was just generated.

Figure 10: Copy Email

Log in to Google Play Console (opens new window), find Users and permissions, and invite a new user.

Figure 11: Invite New Users

Enter the email address you just copied and link the application you want to authorize.

Figure 12: Select Application

After selecting the app, permissions will pop up automatically. Select to reply to the review.

Figure 13: Respond to Review

● Enable API

Log in to Google Cloud (opens new window) and click Enable APIs and Services.

Figure 14: APIs and Services

Find Google Play Android Developer API and Google Cloud APIs. If they are not enabled, enable them.

Figure 15: Enable

After the authorization is successful, we will immediately pull the review data of the app from the past 7 days. About 10 minutes later, you can view and reply to the app's reviews on the customer service workstation—app store—app review page. For specific handling methods, please check the Application Review Usage Guide

Set the visibility scope of the application

After successful integration, you can specify which customer service agents or skill groups can see the comments for this app within its settings page.

Figure 16: Visible Range