Description of One-round Knowledge Base Match Rules

——Learn about the rules and usage of one-round knowledge base match type through this article

What you can learn from this article

We would like you to understand the following contents through this article:

● Rules of various match types in the one-round knowledge base.

● Usage scenarios of various match types.

● When the customer inquires the bot, the bot matches the priority of the knowledge base.

How to Use One-round Question Match Type

● One-round Knowledge Base Match Rules

1. Intelligent Match: The AI model performs match computing based on the questions asked by customers, and will push the answers after match.

2. Exact Match: The answer to the customer's question will be sent only when it is exactly the same as the created standardized question and similar questions. The number of similar questions under the same standardized question cannot exceed 200.

3. Containing Match: The answer to the customer's question will be sent only when it completely includes the standardized question and similar questions. For example, if the customer's question is "one-round question knowledge base match" and the standardized question is "one-round match", it will not hit. The number of similar questions under the same standardized question cannot exceed 200.

4. API Call: When the customer's question is completely consistent with the standardized question, and the subsequent parameter input format conforms to the specification, the API call type will be triggered, and the answer to this question will be sent. API call development document: One-round chat API (opens new window).

Note: The API call is valid for enterprise edition and flagship edition, while it's invalid for professional edition.

5. Regular Match: It's used to configure the text that conforms to a certain rule, such as phone no., QQ no., etc. When a customer asks a question, it will hit the question.

Match type priority: Exact Match > API Call > Containing Match > Regular Match > Intelligent Match

● Usage scenarios of various match types

1. Intelligent Match: It can be used for daily business questions.

2. Exact Match: It requires completely hitting scenarios of standardized questions by customer's questions, similar to password red packet in activities.

3. Containing Match: The use of Containing Match in the middle and later stages of operation can improve the direct response %.

4. API Call: Questions that need to be answered through API query, such as inquiring about the weather.

5. Regular Match: Order no., phone no. or other regular customer questions can be implemented through Regular Match.

● Bot Match Knowledge Base Priority

The following is described by match priority:

1. One-round and multi-round question management: When the customer inquires the bot, the one-round and multiple-round question answers will be matched first through AI model computing. Trigger direct or similar answers.

2. Custom greetings: the function of the flagship bot. You can customize the greeting questions and answers here.

3. Basic greetings and Internet greetings: When you enable the greeting base in the Bot Info, if the above cannot be matched, this greeting base will be triggered.

4. Unknown answer: When the customer's question fails to hit the above answers, the unknown answer reply will be pushed. The unknown answer reply is configured in【Docking Channel Settings - Agent Reception Mode】.