Cloud Call Center Overview

——Learn about the product value and core capabilities of Cloud Call Center products through this article

We hope you have a simple understanding of Cloud Call Center before using it

Cloud Call Center is an Internet enterprise communication cloud platform based on cloud computing. Enterprises do not need to purchase complex hardware and cabling, since the platform provides a one-stop call center contact system. The products include business modules such as enterprise number activating, IVR (interactive voice response), ACD (automatic call distribution), intelligent routing, talk record, inspection, statistical report, etc. The products support the integration of office with livechat agent, chatbot, tickets and other products, and also support the access to the enterprise's own OA, ERP, CRM and other business systems, allowing employees to process business across systems at any time and anywhere and improving the enterprise's office efficiency. The products have stable talk, simple operation, flexible mode and complete data analysis capabilities, and support enterprises to purchase call capabilities on demand for flexible expansion.

Main Features

Cloud Call Center has the following advantages:

● Cloud Deployment with Lightweight and Convenient Features

In SaaS cloud platform mode, it supports rapid deployment and immediate use, without purchasing hardware equipment, thus facilitating low cost, short cycle, one-hour rapid deployment, and easy application with zero training.

● Data Fusion and Unified Management

1. The Cloud Call Center supports integrating the pages or functions of the enterprise's own system and embedding the call capability into the enterprise's own system.
2. The Call Center connects with the enterprise's internal CRM, OA and other systems, and also supports the integration of Sobot livechat agent, chatbot and ticket systems, so as to achieve data fusion and unified management.

● Stable and reliable operation with exclusive personnel for maintenance

1. Alibaba Cloud, Tencent Cloud and other servers are used, which are stable and reliable. Data storage is logically isolated to ensure data security.
2. Professional after-sales personnel can quickly respond to any problems of the enterprise in the use, and door-to-door service are available to some businesses.

● Fast Update in Weeks

The products are updated iteratively on a weekly basis, with a short update cycle, and respond to user demands with priority in scheduling. Full-time agent manager and technical manager provide inquiry and technical support 7*24 hrs.

Business Value

Cloud Call Center can bring the following business values to enterprises:

● Convenient and Intelligent Services

1. With flexible settings, the phone numbers of major cities in the country can be freely selected.
2. It is convenient to answer and make calls, and a variety of intelligent functions assist the communication.
3. Clear and stable talk quality provides customers with high-quality call business experience.

● Efficient and Initiative Marketing

1. The outbound call data is imported in bulk and automatically assigned by customizing rules.
2. Outbound call tasks can be actively initiated and reminded
3. The stable line can effectively reach customers, meeting outbound calls or more marketing needs.

● Business Records & Monitoring & Inspection & Report for One-stop Data Management

1. Real-time status monitoring is available to ensure the service quality of agents.
2. Inspection rules can be customized for multi-dimensional inspection analysis.
3. With the most comprehensive statistical analysis report, users can master agent status and customer business data.