Line Guide

- Learn how to use Line official accounts through this article

Dock the Line official account to the Sobot system

Line chat software is a popular instant messaging application widely used in Asia, especially in regions like Japan, Taiwan, Thailand, and Indonesia. Before using the Line official account features in the Sobot agent system, you need to first register a Line official account, a Line developer account, and dock the Line official account into the Sobot agent system. Refer to the Line Docking Guide for specific operational steps (opens new window)

Campaign creation

1. Log in to the Sobot agent system
2. Open Broadcast > Campaign > Line
3. When creating a campaign, you can preview the message content on the right side of the page. In order to avoid deviation between the message received by users and the preview content, it is recommended to send the message to the designated user and view it before the mass messaging

Figure 1: Campaign creation

1. Campaign field description

Field name	Field description
Mass messaging content	Supports five types of message body: Text, image, video, audio, and template messages. Single mass messaging supports 5 messages. Relevant restrictions and instructions are as follows: Text: Within 5000 chars, supports variables. Image: Supports .jpg, .jpeg, .png formats, size not exceeding 10M. Video: Supports .mp4 files, size not exceeding 100M. Audio: Supports .mp3, .m4a files, size not exceeding 100M. Template message: Consists of images, message titles, body text, buttons, messages actions, etc.
Mass messaging customer	You can download the import template to import customers, or select Line friends for mass messaging
Sending time	Start now: Start sending messages right after creating the task. Scheduled start: Start sending messages at the selected time zone and time

Campaign details

The campaign has been created successfully; you can view and export the sending data in the details on the right.

Figure 2: campaign details

Campaign reuse

Using the reuse function, you can copy all attribute data of the task and create a new task

Figure 3: Campaign reuse

Line official account authentication

After the Line official account submits the authentication documents and passes the review, it will have a blue shield, indicating that the account is a legitimate enterprise, business, or organization.

1. Ensure the compliance of the authentication account name

The account name must generally be consistent with the「company/business name」 ,「actual store name」,「online platform」,and「brand」name, only consisting of Chinese, English, numbers, and certain symbols, with a char limit of 20

1. Purchase exclusive ID

After each account is successfully registered, there will be a set of random IDs; before submitting the authentication application, you need to purchase an exclusive ID, which does not equate to passing authentication. The exclusive ID is a customized ID code, beneficial for user recognition and memory

General ID	Exclusive ID
@123abcde	@sobot_xxxx

1. Submit authentication documents; different businesses require different documents, with specific information displayed on the Line authentication page. More detailed application processes can be referred to in the Line authentication official account application process (opens new window)

Traffic increase method

In the Line Official Account Admin Backend (opens new window) - Get Friends - Add Friends tool, various methods for adding friends are provided

1. Create URL

Share your URL on social media or via email. Users can click to add your account as a friend

1. Create "Add Friend" QR code

Display your "Add Friend" QR code on your website or promotional posters, allowing users to scan and add your account as a friend

1. Create coupon QR code

After users scan this QR code, they can see your coupons and can use them after becoming friends with your account

1. Create "Add Friend" button or link

Place your "Add Friend" button or link on your website or social media. When users click this button or link, they can become your friends

1. Create friend recommendation coupons

After users add your account as a friend, both the users who share your coupon recommendation page and those who are recommended the coupons can receive these coupons

Figure 4: Traffic increase method

About API best practices

1. Enterprise guides customers to add the official account as a friend
2. Enterprise generates a "binding code" through their own applications, allowing customers to send the "binding code" to the Line official account
3. Complete the binding of the internal enterprise application with the Line personal account
4. Conduct private operations based on the enterprise's own business attributes