Voice MSG Ticket

——Use the Call Center product, configure the IVR submission node, and receive the customer's voice MSG to automatically create a ticket

Role of Voice MSG Ticket

With the Voice MSG ticket function, you can convert the customer's voice MSG through the Call Center of the agent system into a ticket for processing.

Preparation

● IVR setting: You need to enable the Submission-Ticket Transfer function in the Call Center.

Select a category and assign the voice MSG-transferred tickets to the category.

Figure 1: Category Setting