Walmart Integration Guide

——Learn the specific steps to integrate Walmart services with Sobot Agent Workbench through this article;

Preparation

● A Sobot system administrator account.
● A Walmart account owner credentials.

Authorize Walmart Application

● Start Integration

Find the Walmart application in Channel Center——Channel Management, then click "Start Integration".

Figure 1: Walmart

● Select Region

Choose the Walmart sales region: North America.

Figure 2: Select Region

● Authorization

● Access Walmart Developer Portal

Visit https://developer.walmart.com/, click "My Account", and select the US marketplace.

Figure 3: Access Developer Portal

● Add Key

Click "+ Add New Key For A Solution Provider", select any solution provider, click "NEXT", and check "Full Access" for all permissions.

Figure 4: Add

Figure 5: Select Solution Provider

Figure 6: Set Permissions

Copy the Client ID and Client Secret to the system, then click "Next" to complete authorization.

Figure 7: Copy

Figure 8: Enter Credentials

● Authorization Successful

After submitting valid credentials, the authorization will succeed. Proceed to channel configuration.

Figure 9: Channel Site List

Channel Configuration

● Message Settings

A primary email address will be generated for each site after authorization. Copy this address to Walmart's notification settings:

Figure 10: Primary Email Address

In Account > Manage contacts > Customer service, add this email address. Set it as "primary" and remove other addresses to avoid message loss.

Figure 11: Notification Settings

● Remove Site

Removal will deactivate configurations and stop new message reception.

Figure 12: Remove Site

Adapting Online Sessions for Walmart

● Custom Fields

Map channel fields to Custom Fields in Channel Center\Custom Fields. This enables data synchronization for business rules, e.g., routing customers to appropriate skill groups based on channel info.

Figure 13: Custom Fields

● Session Source - Walmart

Sessions created via Walmart will be labeled as "Walmart".

● Order Component

When opening a Walmart-originated ticket in Agent Workbench, the sidebar automatically displays order details: total amount, taxes, items, etc.

Figure 14: Order Component