Email Template Setting

Function Description

You can set two templates, namely【Reply Email Template】and【Ticket Copy CC Email Template】on Ticket Center ＞ Setting ＞ Ticket Channel Setting ＞ Email ＞ Email Template Setting page.

【Reply Email Template】refers to the email setting template that you can reply for agent. This function can unify the style of emails received by customers, establish the external image of the enterprise, and optimize the customer experience.

【Ticket Copy CC Email Template】Ticket Copy CC Email is mainly used for ticket summary during internal reporting. You can set custom templates for Ticket Copy CC Email, which facilitates internal information management of the enterprise and improves reporting efficiency.

Figure 1:【Email Template Setting】Entry

Reply Email Template

You can customize the email title, email content and background color of the main text, and check the reply information for replying to customers.

Figure 2: Custom Setting Page

Figure 3: Display of the Effect after the Customer Receives Email

Ticket Copy CC Email Template

The ticket copy cc email template will be automatically sent when the trigger copies the ticket to the designated mailbox. You can set the email title for it, and set the content module, displayed signature, agent information, etc. as required.

Figure 4: Ticket Copy CC Email Template Setting