Channel Center
Channel Management

Amazon Integration Guide

# Amazon Integration Guide

——Learn the specific steps to integrate Amazon services with Sobot Agent Workbench through this article;

# Preparation

● A Sobot system administrator account.
● An Amazon account owner credentials.

# Authorize Amazon Application

# ● Start Integration

Find the Amazon application in Channel Center——Channel Management, then click "Start Integration".

Figure 1: Amazon

# ● Select Region

Choose the Amazon sales region: North America, Europe, or Asia-Pacific. Select any current sales region. For multiple sales regions, additional regions can be added later.

Figure 2: Select Region

# ● Select Site

Choose your sales site. Sites within the same region only require one authorization. For example, after authorizing the US site in North America, other sites in this region won't need re-authorization.

Figure 3: Select Site

# ● Name Channel and Authorize

Name your channel site and click "Authorize". You must log in using the account owner credentials. Note: Even administrators don't have sufficient permissions. After login, Seller Central will display an authorization agreement. Check the box and click "Confirm" to proceed.

Figure 4: Authorize

Figure 5: Authorization Agreement

# ● Authorization Successful

After confirmation, the page will redirect back to Sobot. The connected site will appear in the channel site list for further configuration.

Figure 6: Channel Site List

# Channel Configuration

# ● Message Settings

A primary email address will be generated for each site after authorization. Customers won't see this address. Copy this address to Amazon's notification settings (using US site as example): Ensure the selected site is US in Amazon Seller Central.

Figure 7: Primary Email Address

Figure 8: Amazon Backend: US Site

Go to Settings > Notification Preferences > Buyer Messages and Confirmation Notifications. Add the email address. Once configured, buyer messages and Amazon replies will be forwarded to Agent Workbench.

Figure 9: Notification Preferences

Figure 10: Messages

# ● Remove Site

Removal will deactivate configurations and stop new message reception.

Figure 11: Remove Site

# Adapting Online Sessions for Amazon

# ● Custom Fields

Map channel fields to Custom Fields in Channel Center\Custom Fields. This enables data synchronization for business rules, e.g., routing customers to appropriate skill groups based on channel info.