IMAP & SMTP Settings

Taking Google Mail as an example

Figure 1: Google Mail Settings Entry

Figure 2: Turn on Two-Step Verification

Figure 3: Obtaining STMP Parameters

Return to Sobot and enter the login password for the enterprise email in the【Authorized Password】; simultaneously fill in the acquired server address and STMP port, and select SSL as the encryption method; after filling in, send an activation email.

Figure 4: Fill In the Parameters

Figure 5: Send Email

Figure 6: Activate Email

Figure 7: Activated

Taking Alibaba Cloud Mail as an example

Figure 8: Alibaba Cloud Mail Settings Entry

Figure 9: Obtaining STMP Parameters

Return to Sobot and enter the login password for the enterprise email in the【Authorized Password】; simultaneously fill in the acquired server address and STMP port, and select SSL as the encryption method; after filling in, send an activation email.

Figure 10:Fill In the Parameters

Figure 11: Send Email

Figure 12: Activate Email

Figure 13:Activated

Common Problem

Q: When configuring IMAP, what is the possible reason for not receiving the verification email?

A: Check whether the email has entered the spam folder. If so, move it to the inbox (some email service providers require adding trusted addresses);

Q: When configuring IMAP, I received the verification email, but it was displayed as unsuccessful or in the process of verification. What is the reason?

A:

• Check whether the IMAP configuration is correct;
• Confirm with the company's email administrator whether the company has IMAP permissions and whether the mailbox has IMAP permissions;

Q: When configuring SMTP, what is the possible reason for not receiving the verification email?

A:

• Check whether the SMTP configuration is correct;
• Confirm with the company's email administrator whether the company has SMTP permissions and whether the mailbox has SMTP permissions;