Admin Center Overview

——Introduce the functions of the Admin Center and the main features of product modules, and specify the basic content required to be preset before using other products

Role of Admin Center

Admin Center is the unified management entry of the public capabilities different products depending on in the agent system. With the goal of the integrated contact center of management and service agent, Admin Center manages the functions shared by multiple product lines in a unified way. They can be set at one time and reused to reduce the repetitive work of user's basic content settings, enhance the usage efficiency of public products and functions, and improve the integrated collaborative experience between different product lines of the system.

Product Feature Description

1. Customize roles to realize the flexible management of account permissions Through customizing roles, the account is given different capabilities to use the system; through the enabling and disabling management of different accounts, the most efficient utilization of the account can be achieved. For example, when agent a is on leave, the account is suspended, and account b is opened for temporary business processing without the need to purchase an additional account.

2. Abundant permission types, fully meeting the personalized needs of enterprises Multiple permissions such as setting menus, pages, operation functions, and global permissions are available. The login of workbenches and content customization of operation buttons can be both realized, thus fully meeting the personalized needs of enterprises.

3. Organization structure management, ensuring business data isolation It meets the difference between viewing department data or only viewing own data of the account through the agent account admin/agent attribute settings. Setting an admin account at department levels realizes the data permission control of multi-level departments.

4. Personalized information security management Personal private information security management is carried out according to the characteristics of the visitor side and the agent side, thus achieving the flexible and comprehensive information security scheme integrating the control of the visitor side by channel and the overall management at the agent side.

How to Quickly Build an Admin Center for Enterprises

• Add an agent account and configure account permissions

Manage your agent account according to business needs, set account access menu and function permissions, and manage department members of the enterprise and data permissions of accounts. Related article(s): Agent Management

• Public Setting

Extract reusable public capabilities among different products and set them uniformly for reuse by multiple product lines. Related article(s): Public Setting Guide

• Information Security Management

Personalize the masking format of enterprise customer information and achieve information security within the enterprise with the role permissions of agent account. Related article(s): Information Security Management Guide

• Account Management

View the ordered products in enterprise agent system account, edit enterprise basic information, and check consumption bills. Related article(s): Account Management Guide