Reception Records
# Reception Records
——This article helps you understand the guide on how to use reception records.
# The Role of Reception Records
We hope you understand the use cases and purposes of the [Reception Records] before using it:
● Usage scenario: The reception record is used by administrators to display the details and specifics of all sessions handled by the robot.
● Purpose: Provide multiple filtering criteria to help locate specific conversations.
# How to Use Reception Records
You can find the [Reception Records] in the menu of the large model robot management console:
# ● Data Filtering Rules and Conditions
Supports filtering by time, with the smallest unit being days.
Support filtering by robot name.
Support filtering by business type.
Support filtering by channel type.
Supports filtering by robot session ID.
Supports filtering by robot session status.
Support screening by whether the robot triggers a transfer to human agent.
Support filtering by robot-to-human transfer type.
The drop-down filter also supports filtering by robot resolution status, user satisfaction expression, session evaluation status, session score evaluation, session star rating, session secondary evaluation, session evaluation tags, session validity, test session type, like/dislike status, dislike tags, and response type.
# ● Indicator Range and Description
- The reception record contains a report.
| Type | Metric Details |
|---|---|
| Reception Records | Business Line Session ID, Robot Session ID, Business Type, Channel Type, Reception Robot, Session Status, Response Type, Session Validity, Whether Triggered Transfer to Human, Transfer to Human Type, Resolution Status, Expressed Satisfaction, Whether Session Evaluated, Score Evaluation, Star Rating, Secondary Evaluation, Session Evaluation Tags, Test Session Type, Like/Dislike Status, Dislike Tags, Session Creation Time, Session End Time |
- The definition and formula of the metrics are displayed in the report. You can view them at the following location.
# ● Other Features
Custom indicator display: You can control which indicators to show and their display order through the setting button in the report.
Report export function: Supports export based on custom display fields.