Ticket
Ticket Settings

Walmart Docking Instructions

# Walmart Docking Instructions

- Learn the specific operation steps of Walmart docking through this article

# Preparations

● An account with Sobot system admin permissions.

● A Walmart account owner's account.

# Authorize Walmart App

# ● Start docking

Find Walmart App in Ticket Center - Docking Center - Docking App, and click Start Docking.

Figure 1: Walmart App

# ● Select region

Currently, only North America can be selected.

Figure 2: Select Region

# ● Log into the Walmart developer backend

Visit https://developer.walmart.com/, click "My Account" and select the US market.

Figure 3: Accessing Developer Backend

# ● Add key

Click "+ Add New Key For A Solution Provider", select any service provider, click "NEXT", and check "Full Access" for all permissions.

Figure 4: Add

Figure 5: Select Service Provider

Figure 6: Set Permissions

Copy the Client ID and Client Secret into the system, and click "Next" to complete the authorization.

Figure 7: Copy

Figure 8: Fill in the Key

Figure 9: Authorization Successful

# Field configuration

# ● Application Scenarios

You can associate some field attributes of Walmart orders with a text-type custom field. When creating a ticket, the system will synchronize this field to the ticket field for trigger workflow and other businesses. For example, assign orders from the US site to agents in the US. These fields are only generated when creating a ticket, and the system will not update them later. It is recommended to limit agent from making changes through the field permission setting feature in the Admin Center - Public Setting - Custom Field.

Figure 10: Custom Field Permissions

# ● One-click Configuration

Create custom fields corresponding to all Walmart fields in the field list at once. If there are custom fields with the same name, they will not be created again.

Figure 11: One-click Configuration

# ● Field status

After the status is disabled, the field will not be placed in the ticket when creating a ticket.

Figure 12: Field Status

# Account configuration

# ● Account name

In the account setting, you can set a name for each application to distinguish which application the message comes from.

Figure 13: Account Name

# ● Seller name

In the Account Configuration - Site Setting - Setting, you can name a seller name for each site to distinguish which site of which app the message comes from.

Figure 14: Seller Name

# ● Buyer message configuration

Select an email address from the preset email list to receive messages from buyers. We recommend using an email that has already been configured with SMTP, as in some special cases customers may see your email address.

Figure 15: Select Email

Set the chosen email in Walmart.

In Account - Manage contacts - Customer service, add this email address to avoid missing messages. It is recommended to set this email as "primary" and delete other email addresses.

Figure 16: Message Notification

# ● Ticket category and ticket template

Create a ticket category and ticket template for the tickets generated from the buyer messages of this site.

Figure 17: Category and Template

# ● Delete account/delete site

After deletion, the related configurations will become invalid and new buyer messages will not be received.

Figure 18: Delete Account

Figure 19: Delete Site

# Walmart ticket adaptation

# ● Ticket source - Walmart

After successful docking, the tickets created by Walmart will be marked as Walmart's ticket source.

# ● Order component

When opening a ticket to enter the ticket details page, if the ticket source is Walmart, the order details page will be opened by default. The order details page will provide information such as total order amount, taxes, products, logistics, recipient information, etc.