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    2025-06-05
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    Zalo Integration Instructions

    # Zalo Integration Instructions

    ——Learn the specific steps for integrating Zalo services with the Zhichi customer service workstation through this article;

    # Preparation Work

    ● An account with wisdom tooth system administrator privileges. ● An account belonging to a Zalo account owner.

    # Authorize Zalo Application

    # ● Start Integration

    In the Marketplace - Social Media, find the Zalo app and click to start integration.

    image

    Figure 1: Zalo

    # ● Verify Domain Name

    First, obtain the verification URL in the system.

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    Figure 2: URL

    View the second domain verification method in the official documentation (opens new window) and complete the domain verification.

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    Figure 3: Domain Name Verification

    You can add the meta tag obtained in Zalo to the system.

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    Figure 4: Meta Tags

    # Get Application Information

    # ● Create Zalo Application

    If you do not have the Zalo app, please follow the official documentation (opens new window) to create an application.

    # ● Get the application ID and secret key

    Find the app you want to authorize, and fill in the system with the ID and secret key obtained for the app.

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    Figure 5: ID and Key

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    Figure 6: ID and Key

    # Fill in the callback address

    # ● Callback URL

    Get the Callback Url in the system.

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    Figure 7: Callback Url

    Fill in the Callback Url in Zalo.

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    Figure 8: Callback Url

    Select the following permissions:

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    Figure 9: Permissions

    # ● Webhook URL

    Get the Webhook URL in the system and fill it into Zalo's Webhook URL.

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    Figure 10: Webhook URL

    Select the events that need a callback:

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    Figure 11: Callback Event List

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    Figure 12: Check Callback Event

    # ● Select Zalo OA

    Select the Zalo OA account that this app will act as a proxy for.

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    Figure 16: Select OA Account

    # ● Go to Authorization

    Click the "GO to Authorize" button.

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    Figure 13: Deauthorize

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    Figure 14: Invoke Authorization

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    Figure 15: Authorization Successful

    # Zalo Tag Configuration

    Zalo OA can tag users. When users ask questions, if you want to use these tags for routing allocation, such as assigning users with the VIP tag to customer service agent A, you can achieve this through the following features.

    # ● Set up the mapping between Zalo tags and CRM tags

    Establish the correspondence between Zalo tags and CRM tags.

    image

    Figure 17: Associated Tags

    Note: When you create new tags on Zalo or CRM, you need to manually maintain the new corresponding relationships here. Similarly, when you delete tags on Zalo or CRM, you also need to manually unbind the corresponding relationships. If you do not unbind them, the relationships will no longer take effect.

    # ● Set Routing Rules for CRM Tags

    In Live Chat - Settings - Chat - Customer Assignment Strategy, you can set trigger conditions for customer tags to achieve customer allocation based on tags.

    image

    Figure 18: Tag Routing

    Last Updated: 7/1/2025, 3:56:55 PM

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